Service levels
Balancing your commitments to clients against your actual capacity to support them.
MSP playbook
An acceleration playbook for your IT or managed services, not generic business advice.
Your roadmap and coaching adapt to the managed-service reality: recurring contracts, vendor dependencies, system uptime, and technician capacity.
How your AI coach reads the business
Your MSP, modelled for predictable uptime.
When you tell your AI coach you work in IT or managed services, it reads your numbers through a ticket, service-level and recurring revenue lens.
Recurring fees
Ensuring your monthly contracts cover the true cost of the support you provide.
Vendor management
Managing the software, hardware and cloud providers that your clients depend on.
Ticket volume
Measuring how much 'firefighting' takes away from proactive support.
YOUR ACCELERATION PLAYBOOK, BY GOAL
Pick the goal you are working on.
See how it plays out here.
Goals you choose, not steps in order. Your AI coach tailors the roadmap to your own numbers. Figures below are rules of thumb, not targets you must hit.
Win your first recurring support contracts in a clear niche.
What counts as proof
A small group of paying clients who trust your support for their core IT systems.
What your AI coach flags
- Providing 'unlimited' support without clear scope
- Taking on clients with broken systems that need too much cleanup
- Ignoring the actual cost of your technician time
Example roadmap moves
- Define a clear support offer with specific boundaries
- Test your pricing against the work you actually do
- Standardise your onboarding so every new client is a known state
- Win your first few recurring clients to test your service model
How an operator helps
Where practices get stuck.
Operators who have run service businesses spot these early, and work through them with you.
The 'unlimited' trap
Selling unlimited support that becomes unprofitable when a client has issues.
Firefighting cycle
Spending so much time on emergency tickets that you can never do proactive work.
Founder bottleneck
Every major technical decision goes through the founder, preventing scaling.
Vendor dependence
Relying too much on specific vendors without having a backup or clear management process.
What your operator works through with you
Contract review
What they look at
The scope and profitability of your client contracts.
What they push back on
Some clients are costing more than they pay.
You leave with
A plan to reprice your unprofitable contracts.
Ticket volume audit
What they look at
The type and volume of tickets your clients submit.
What they push back on
Too much time on manual, repetitive tasks.
You leave with
A plan to automate or reduce your most common tickets.
Technician utilisation
What they look at
How your technicians spend their time.
What they push back on
Too much reactive support and not enough proactive work.
You leave with
A target for proactive technician work.
Vendor management
What they look at
Your dependency on key hardware and software vendors.
What they push back on
Too much risk in your vendor choices.
You leave with
A plan to standardise your vendor stack.
1:1 expert helpGet matched.
Get matched.
Book. Leave with a plan.
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AI MatchingFinding the right experience…96%Nia Mensah
Retention strategy
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Customer activation
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Onboarding design
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Pricing strategy · 30 min
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Summary & takeaways
Call summarySession · 30 minutes
Idea validation & customer discovery
Key takeaways
Buyers solve this today with spreadsheets and extra hours.
Three of four would pay to cut onboarding to one day.
The pilot offer needs a defined start date, not a demo.
Action points
Draft the paid pilot offer
Interview two more buyers
Saved to your company brain and Roadmap.
Calls happen live in the platform
Meet live. Leave with the decision.
No links out. The recording and summary save themselves.
Live, one to one 00:00
Greg · Product
You speaking
“Is this segment worth building for?”
30 minutes Summary saved to your AI coach
When to call an operator
Three moments a call
pays for itself.
01
A client asks for a major system change
Evaluate the risk and project cost before you agree.
02
A client experiences a major system failure
Focus on recovery first, then document the incident and prevent recurrence.
03
You are hiring your first technician
Agree on the service process and quality standards before you hand over any work.
Questions, answered
Before you
take the next step.
IT & Managed Services
Membership & Everyday Founders
Everyday Founders membership
The support stays.
Even when the goal changes.
Your AI coach, goal-led playbooks and unlimited 1:1 operator advice in one membership.
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